Sukoon — Privacy Policy

Last Updated: 15 August 2026

At Sukoon, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, contact us or otherwise interact with Sukoon, we may collect information such as:

• Full name

• Billing and shipping address

• Mobile number

• Email address

• Order and purchase details

• Payment-related information required to process your transaction

• Information you provide when contacting customer support

• Device, browser and website usage information

• IP address and other technical information collected through cookies and similar technologies

We do not intentionally collect information that is unnecessary for providing our products and services.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Process payments and Cash on Delivery orders

• Communicate with you regarding your order

• Respond to customer service enquiries

• Process returns, exchanges or store-credit requests

• Prevent fraud, misuse or unauthorised transactions

• Improve our website, products and customer experience

• Send promotional or marketing communications where permitted and where you have provided appropriate consent

• Comply with applicable legal, regulatory and accounting requirements

3. Payment Information

Payments may be processed through third-party payment service providers. Sukoon does not ordinarily store your complete debit card, credit card or banking credentials on its own servers.

Payment information is handled by the relevant payment provider according to its own privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Understand website traffic and usage

• Improve website performance

• Provide relevant marketing and advertising where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

Sukoon may share necessary information with trusted service providers who help us operate our business, including:

• Payment processors

• Shipping and logistics partners

• Website and technology service providers

• Customer support or communication platforms

• Analytics and marketing service providers

We only share information that is reasonably necessary for the relevant business purpose.

We may also disclose information where required by law, legal process, government authority or to protect the rights, safety and security of Sukoon, our customers or others.

6. Data Security

We take reasonable administrative, technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

7. Third-Party Services

Our website may contain links to or integrate with third-party services. Their privacy practices are governed by their respective policies, and Sukoon is not responsible for the privacy practices of independent third parties.

8. Your Choices

You may contact us if you wish to:

• Ask about the personal information we hold about you

• Request correction of inaccurate information

• Ask questions about how your information is used

• Opt out of certain marketing communications

Some information may need to be retained where required for legal, accounting, fraud-prevention or legitimate business purposes.

9. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children. We do not knowingly collect personal information from children for purposes that are not permitted under applicable law.

10. Changes to This Privacy Policy

Sukoon may update this Privacy Policy from time to time to reflect changes in our practices, technology or applicable requirements.

Any updated version will be posted on this page with the revised "Last Updated" date.

11. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

WhatsApp: 9650554281
Email: simrandhingra.work@gmail.com

We’re always happy to help make your Sukoon experience a little easier.