Sukoon — Return & Refund Policy

Last Updated: 15 August 2026

At Sukoon, we want you to feel confident when shopping with us. If you need to return an eligible product, please review the following policy carefully.

1. Return Period

You may request a return within 7 days of receiving your order, subject to Sukoon's return conditions.

Return requests submitted after the 7-day period may not be accepted.

2. Return Conditions

Products must be returned in an acceptable condition.

To be eligible for a return, the product should generally:

• Be unused and unworn

• Be in its original condition

• Have the original tags and packaging, where applicable

• Not be damaged, altered or washed

• Be accompanied by the relevant order details

All return requests are subject to verification and approval by Sukoon.

3. Sale Items

All sale items are non-returnable and non-refundable.

Products purchased as part of a sale, clearance or promotional offer are not eligible for return unless otherwise required under applicable law.

4. Return Shipping Charges

If you choose to return a product, the return shipping cost will be borne by the customer.

You will need to ship the garment back to Sukoon at your own expense using a suitable delivery service.

5. Refunds

Sukoon does not offer monetary refunds for approved returns.

Once your returned product has been received, inspected and approved, you will receive store credit for the eligible amount.

The store credit can be used towards a future purchase from Sukoon, subject to the applicable terms.

Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot legally be excluded under applicable law.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us with your order details and the required photographs or other information as soon as possible after delivery.

Our team will review and verify the issue.

Once the issue is verified and the return/request is approved, Sukoon will provide an appropriate resolution, which may include store credit, subject to the circumstances and applicable law.

7. Return Approval

All return requests are subject to inspection and approval.

A return may be declined if the product:

• Has been worn or used

• Has been washed

• Has been altered or damaged after delivery

• Is missing original tags or packaging where applicable

• Does not meet the applicable return conditions

• Is a sale item

8. How to Request a Return

To request a return, contact Sukoon through:

WhatsApp: 9650554281
Email: simrandhingra.work@gmail.com

Please provide your order number, reason for return and any photographs or information requested by our team.

9. Order Cancellation

Orders can be cancelled within 12 hours of placing the order.

Once the 12-hour cancellation window has passed, cancellation may not be possible, particularly if the order has already entered processing or dispatch.

10. Store Credit

Approved returns are issued as store credit rather than monetary refunds.

Store credit can be used towards a future Sukoon purchase and is subject to the applicable terms communicated at the time of issuance.

11. Policy Changes

Sukoon reserves the right to update this Return & Refund Policy from time to time.

Any changes will be published on this page with the updated "Last Updated" date.

12. Contact Us

For questions regarding returns, refunds, damaged products or store credit, please contact us:

WhatsApp: 9650554281
Email: simrandhingra.work@gmail.com

We’re always happy to help make your Sukoon experience a little easier.